If we have your chosen model in stock in our logistics centre, we will dispatch it within the next working day. You can find more information about stock availability here. Our products are made using traditional production methods, so we are subject to the vagaries of the weather. During monsoon seasons in India, where a large part of our products come from, the drying time of our linings is extended. This is also the evil of handmade. If you have any other request regarding your order, please contact us.

We are very sorry to hear that your experience with our products has not been perfect. For more information about the returns process, please visit the Returns and Claims page. If you are unsure of the correct process, please contact us. Our colleagues will gladly assist you.

We're sorry. If the product has been customised at the customer's request, just by engraving your own initials, you cannot withdraw from the purchase contract according to the Terms and conditions. This is the same with, for example, custom-made furniture.

We're sorry to hear that. We provide the information about the characteristics of the natural oil treatment of products in the product detail. Find out more about the best way to care for Bagind here.

If you are interested in custom production and wholesale, please contact our sales department. You can find a contact form and more information on our Business page.